INFO FOR YOUR VISIT
ARRIVE EARLY
Please arrive 5 minutes in advance of scheduled facial or waxing appointments. (Arrive 15 minutes in advance if this is your first appointment.) If you have a scheduled body treatment, you may want to arrive 30 minutes in advance, so that you can enjoy the spa facilities. If you are running late for your appointment, please notify us of the delay, and we will do our best to accommodate your needs. In consideration of clients’ schedules, all service visits shall conclude on time. Please understand that if you arrive late, your service shall finish at the previously scheduled time.
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COURTESY
To maintain the spa facility's tranquil environment, we respectfully ask that all cell phones be on silent mode and that voices be kept down to a minimum level. As a courtesy to our spa guests, the use of cameras or cell phone cameras is NOT permitted in any area of the SPA.
ATTIRE
To receive the maximum benefit from your massage or body treatment, we recommend wearing the minimum amount of clothing, as long as you are comfortable. Undergarments are optional in treatment rooms. Robes or wraps should be worn in public areas.
PAYMENT METHOD
We accept the following methods of payment: Visa, MasterCard, American Express, personal/business/travelers checks, cash, Spa-Finder, Spa-Wish, Raya Spa gift cards, and Yelp gift certificates. Gift Cards must be presented at the time of service and cannot be "traced" if lost. Gift cards are not transferable to any party.
GRATUITIES
A gratuity is not included in the price of your service. In appreciation of outstanding service, spa gratuities are appreciated, but are completely at your discretion and are not required or expected.
PERSONAL BELONGINGS
Because spa services require bare skin and freedom to move, we recommend not wearing jewelry to the spa. Raya Spa cannot be held responsible for lost or stolen items. Although lockers are provided for body treatment services, please do not bring valuables to the spa.
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CHILDREN
To enhance the quiet and relaxing environment of our spa and for health and safety reasons, children under the age of 12 are not permitted in any spa service areas. Raya Spa personnel cannot be responsible for supervising children in the lobby or any other area of the spa.
PETS
As a health and safety precaution, pets or other animals (other than service animals) are not permitted on the premises.
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FOOD/BEVERAGES
Outside food and beverages are not permitted on the premises.
PROFESSIONAL INTEGRITY
We have a zero tolerance policy for illicit, illegal, or inappropriate acts or behavior. Raya Spa supports local police by allowing periodic service inspection to insure professional integrity and client safety.
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Please Be Advised
Your comfort and well being are important to us. Please inform us if you are pregnant or if you have any special
medical conditions such as hypertension, allergies, or disabilities to ensure maximum safety, benefits, and enjoyment.
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To prevent skin irritation, men should shave in advance, but not immediately before a facial.
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Before waxing, hair should be at least 1/4" long.
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Avoid swimming and sun exposure immediately after waxing, and please wear sunscreen; recently waxed areas are prone to hyperpigmentation if exposed to the sun.
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Avoid heavy exercise and tight clothing (if you are prone to in-grown hairs) for at least 24 hours after waxing.
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Do not use exfoliating products (AHAs, scrubs, etc.) or loofahs for at least 24 hours after waxing, as they could further irritate the skin.
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Shaving immediately before body scrubs or wrap treatments is not recommended.
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Eating immediately prior to massages is not recommended.
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Please make sure to inform your therapist if you are suffering from any medical or skin condition or are using any skin sensitizing medications (ex. Accutane, Retina-A, etc.). Warning: Having facials while on medication (ex. Retin-A, Renova, prescription strength Glycolic Acid, Accutane, etc.), using drugs, or having pre-existing medical skin conditions may cause a severe reaction and/or damage to the skin.
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Clients with active skin sensitivities (ex. Rosacea, Eczema, open wounds/lesions, etc.) should not be waxing.
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We do not recommend any abrasive/exfoliating treatments or facial waxing for an average of 1 week following Microdermabrasion Treatment or Glycolic peels.
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Irritation or allergic reaction is possible with any new skin care procedure or product.
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If you have an event planned, please be informed that some redness and/or sensitivity of the skin may be expected for an average of 3 to 5 days, depending on skin type, after facial treatments.
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We do not perform prenatal massages.
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We do not perform custom bikini waxes on pregnant women or on men.